Open to opportunities

Juliana Edwards

@julianaedwards1

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Project Coordinator with 15+ years leading operations, training teams, and solving customer issues.

Nigeria

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What I'm looking for

I’m looking to support remote teams as a Project Coordinator or Virtual Assistant—handling coordination, documentation, scheduling, and customer communication with calm problem-solving, strong training ability, and compliance-minded execution.

I’m a detail-oriented Project Coordinator and operations/customer support professional with 15+ years leading teams, coordinating daily work, and managing customer relationships in fast-paced, compliance-driven environments. I’m known for keeping process standards, resolving issues under pressure, and maintaining service quality end to end.

In my recent roles, I coordinate on-board team assignments, monitor performance, and ensure adherence to standard operating procedures. I also deliver structured training and onboarding (line training) to help new team members reach independent readiness quickly, while serving as a real-time first point of contact for customer issues.

I bring a strong technical foundation from prior experience as a Database Administrator and software support specialist, including database migration support and SQL-based reporting. I recently completed formal training in Project Management and Data Analytics (SQL, Excel, Power BI), and I’m now applying my organizational, communication, and coordination skills to remote project support or customer service work.

Experience

Work history, roles, and key accomplishments

Current

Senior Cabin Supervisor (Purser)

Current

Ibom Air Ltd

Jan 2020 - Present (6 years 6 months)

Led and coordinated onboard teams by assigning tasks, monitoring performance, and ensuring adherence to standard operating procedures. Trained and onboarded new team members and served as the first point of contact for resolving customer issues in real time.

Team Leadership Onboarding Task Coordination Customer Service Cross Functional Communication

Senior Cabin Crew (Purser)

Arik Air Ltd

Jan 2010 - Jan 2020 (10 years)

Directed cabin teams to ensure service delivery and full compliance with safety and regulatory standards. Coached and trained team members, completed quarterly performance assessments, compiled operational reports, and managed end-to-end customer experience including complaint resolution.

Team Leadership Coaching And Training Compliance And Regulatory Customer Experience Management Complaint Resolution Operational Reporting Assessments Policy Enforcement

Cabin Crew

Arik Air Ltd

Jan 2008 - Jan 2012 (4 years)

Provided cabin crew service while maintaining safety, service, and compliance standards and coordinating with cross-functional teams during assignments.

Safety Compliance Customer Service

Cabin Crew

Virgin Nigeria Airways

Jan 2005 - Jan 2008 (3 years)

Provided cabin crew support while maintaining safety, service, and compliance standards and coordinating with cross-functional teams during assignments.

Safety Compliance Customer Service

Database Administrator & Support

Siemens Nigeria Limited

Jan 2001 - Jan 2005 (4 years)

Supported migration of the company database from FIALA to EXACT Globe v3.41 and coordinated consolidation with Siemens' global SAP system. Trained end-users on transaction interfaces, handled desk-side troubleshooting, maintained master data accuracy, and generated SQL-based reporting plus process documentation.

Database Migration Database Administration Exact Globe SAP Integration SQL Reporting Master Data Management Troubleshooting Process documentation Desk Side Support

Client Service Executive

Ortech Nigeria Limited

Jan 2000 - Jan 2001 (1 year)

Prepared and collated project reports, invoices, and client documentation for consultancy staff, while providing front-office support to clients and visitors. Trained users in Microsoft Office and internet-based tools.

client support Project Reporting Documentation Front Office Support Microsoft Office

Education

Degrees, certifications, and relevant coursework

Digital Fortress Institute

Project Management Certificate, Project Management

Completed Project Management training at Digital Fortress Institute. Training completed in 2026.

GOMYCODE, Ikeja

Data Analytics Training Certificate, Data Analytics

Completed Data Analytics training covering SQL, Excel, and Power BI at GOMYCODE in Ikeja. Completed the program in 2025.

Meridien Technologies

Oracle Certified Professional (OCP) / Oracle Certified Associate (OCA), Oracle Database

2007 - 2008

Earned Oracle Certified Professional (OCP) and Oracle Certified Associate (OCA) credentials through Meridien Technologies. Completed certification training between 2007 and 2008.