Juliana Adesina
@julianaadesina
Customer Success Associate at Sabre CWA who trained 1,000+ agents and created a company-wide Quick Reference Guide.
NigeriaWhat I'm looking for
At Sabre CWA, I designed and delivered training on Sabre Red 360 GDS to more than 1,000 agents. The enablement materials I created were later adopted as the standard reference company-wide and by external agencies.
I manage systemic issue records in Salesforce and coordinate escalations with Product Support and Account Managers. I also developed a presentation guide for Admin Tools and governed Knowledge Base content to support self-service.
I'm pivoting from operations and customer success into Talent Acquisition. I bring experience building process documentation and training materials from scratch, along with CRM and pipeline data management relevant to recruiting operations.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Sabre CWA
Apr 2024 - Present (2 years 6 months)
Managed and mentored a Tier 1/2 technical support team, driving high First Call Resolution against performance KPIs. Owned accurate CRM logging and developed training and knowledge base content.
Executive Graduate Trainee
Sabre CWA
Jan 2024 - Mar 2024 (2 months)
Completed structured rotations across departments, building a holistic view of organizational operations and stakeholder needs.
Laboratory Technician, Industrial Attachment
Vantage Diagnostic Limited
Sep 2021 - Nov 2021 (2 months)
Executed and documented SOP-driven quality control processes, demonstrating process discipline and attention to detail.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps
NYSC Certificate, National Service
2022 - 2023
Completed the National Youth Service Corps (NYSC) program in Oyo State from November 2022 to October 2023.
Lagos State University
Bachelor of Science, Microbiology
2018 - 2022
Grade: Second Class Upper Division
B.Sc. in Microbiology with Second Class Upper Division from Lagos State University, 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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