Julia Muscarella
@juliamuscarella
Operations Manager at 716 Realty Group who built agent onboarding and KPI reporting systems from the ground up.
United StatesWhat I'm looking for
At 716 Realty Group, I built an agent onboarding and compliance program from the ground up, covering contracting, license activation, system setup, and training.
I also designed the Google Sheets KPI and reporting infrastructure leadership relies on to track deal volume, commission accuracy, and agent performance.
As Operations Manager, I’m the primary point of contact for 60+ agents and review and approve 550+ transactions totaling $110M+ in volume. I resolve urgent issues, including after-hours and weekend requests, and lead annual renewal conversations to retain agents against competing offers.
Before that, I was a Marketing Coordinator at Foit-Albert Associates, where I coordinated with internal teams and external partners and managed systems for tracking project progress, timelines, and submissions.
Experience
Work history, roles, and key accomplishments
Operations Manager
716 Realty Group
May 2022 - Present (4 years 5 months)
Owns onboarding end to end for new and transferring agents, including contracting, license activation, system setup, and training. Hires, trains, and supervises a team of 3-5 employees and oversees 60+ independent contractor agents.
Marketing Coordinator
Foit-Albert Associates
Aug 2017 - May 2022 (4 years 9 months)
Served as a key point of contact between internal teams and external partners, ensuring clear communication and alignment on deliverables under tight deadlines. Managed tracking systems and databases to monitor project progress, timelines, and submissions with high accuracy.
Education
Degrees, certifications, and relevant coursework
State University of New York at Brockport
Bachelor of Science, Health Sciences/Healthcare Administration
Bachelor of Science in Health Sciences/Healthcare Administration from SUNY Brockport, completed in May 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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