Open to opportunities

Julia Cook

@juliacook

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Healthcare administration professional specializing in patient services and health information.

United States

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What I'm looking for

I seek a healthcare-administration role leveraging EHR, documentation, and operations skills—preferably remote or hybrid—with opportunities to train staff and improve patient workflows.

I am a healthcare administration professional with extensive hands-on clinical experience and a Bachelor of Science in Health Care Administration specialized in Health Information Management. Over a decade in healthcare has honed my skills in patient services, electronic health records, documentation, and leadership.

In frontline roles as a senior phlebotomist, CNA, and HUC, I managed daily operations, trained staff, maintained accurate specimen and patient records, and adhered to HIPAA and quality standards. I consistently improved workflows in fast-paced clinical settings and supported patient care excellence.

I am seeking opportunities where I can leverage my administrative knowledge, EHR proficiency, and passion for helping others—ideally in a role that allows remote or hybrid work while contributing to team growth and stronger patient outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Phlebotomist

Current

CSL Plasma

May 2021 - Present (5 years 1 month)

Managed and coordinated daily donor-floor operations, ensuring efficient workflows, safety compliance, and accurate specimen tracking; trained staff in phlebotomy techniques and laboratory processes.

Phlebotomy Specimen Management Staff Training EHR Quality Assurance

Certified Nursing Assistant

Amberwood Care Centre

Oct 2019 - May 2021 (1 year 7 months)

Delivered direct patient care including bathing, feeding, and grooming while completing daily documentation and inputting reports into electronic health record systems; maintained patient confidentiality under HIPAA.

Direct Patient Care EHR ADLS HIPAA Vital Signs Communication

Health Unit Coordinator

CGH Medical Center

Jan 2018 - Jul 2019 (1 year 6 months)

Prepared and organized patient charts for transfers, performed accurate EMR data entry for patient updates and billing, and provided direct patient care in a high-volume float pool including pediatrics.

Health Unit Coordination Patient Charting Billing Support Pediatrics Patient Care Documentation

Education

Degrees, certifications, and relevant coursework

Capella University

Bachelor of Science, Health Care Administration

Completed a Bachelor of Science in Health Care Administration with a specialization in Health Information Management, focusing on healthcare administration and health information practices.

Sauk Valley Community College

Certificate, Nursing / Health Sciences

Completed certificate coursework including Certified Nursing Assistant, Medical Terminology, and Pharmacology to support clinical and patient-care competencies.