Jules Amor
@julesamor
Customer service and logistics professional who improves Order-to-Cash, exceptions, and CRM quality.
BelgiumWhat I'm looking for
I’ve built my career around service excellence in logistics operations—owning the Order-to-Cash (OTC) workflow, from order handling and allocation control to transport availability and pricing. At DOW Benelux, I acted as the main focal point for CRM and Quality Notices (QNs), while managing account portfolios for the South Europe department focused on French and Spanish markets.
Previously at SEUR Geopost, I specialized in international exceptions, managing incident resolution and missing or misrouted shipments for intra-community (EU) logistics. I also ensure service reliability by monitoring operational KPIs, coordinating with logistics teams for delivery schedules, and handling regulatory compliance documentation. Alongside operations, I’ve led multidisciplinary teams as an Events Supervisor, and I bring that same execution mindset to every stakeholder interaction.
Experience
Work history, roles, and key accomplishments
Executed the Order-to-Cash (OTC) process, including order handling, allocation control, transport availability, and pricing. Served as the CRM and Quality Notices (QNs) focal point and managed South Europe accounts focused on France and Spain.
International Exception Coordinator
SEUR Geopost
Jan 2016 - Sep 2021 (5 years 8 months)
Coordinated incident resolution and logistics exceptions for intra-community (EU) shipments, including missing or misrouted deliveries. Handled damage and liability matters and supported regulatory compliance documentation while monitoring operational KPIs to maintain service quality.
Order Management Representative
SunEdison
Jan 2015 - Dec 2015 (11 months)
Managed the Order-to-Cash (OTC) workflow for the United Kingdom market, monitoring inventory availability and coordinating with logistics to secure delivery schedules. Generated commercial invoices and packing lists and ensured strict SLA compliance through ERP data management.
Led and briefed multidisciplinary teams to execute high-level corporate events. Coordinated external agencies and suppliers and supervised end-to-end logistics to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
GADE Business School
Master in Business Administration, Business Administration
2014 - 2016
Completed a Master in Business Administration (2014–2016) at GADE Business School.
Clarendon Business College
A.D. in Management, Management
1997 - 2000
Completed an A.D. in Management (1997–2000) at Clarendon Business College.
Tech stack
Software and tools used professionally
Availability
Location
BelgiumAuthorized to work in
Website
dkp-photography.comPortfolio
dkp-photography.comJob categories
Skills
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