Juan User

I am a dedicated and empathetic customer service professional with over 8 years of experience in remote roles, specializing in credit collection, customer advocacy, and skip tracing. My expertise lies in managing accounts receivable, negotiating payment plans, and ensuring timely collection of outstanding debts. I have a strong ability to communicate effectively with clients, resolving their inquiries efficiently while maintaining a professional and courteous demeanor.

In my current role at ATG Credit, I manage a portfolio of accounts, ensuring timely follow-up and utilizing tools like ACCURINT and iDiCORE to process payments and maintain accurate records. Previously, at MAXIMUS, I served as a COVID-19 CSR, assisting callers in scheduling vaccine appointments and providing knowledgeable responses based on CDC guidelines. I am proficient in handling confidential information and ensuring compliance with privacy policies.