Juan Sepúlveda Franco

I’m a bilingual administrative professional with 5+ years of experience in fast-paced, detail-sensitive environments across customer support and healthcare interpretation. I’m highly organized, precise, and comfortable managing schedules, communications, and confidential information under pressure.

In healthcare interpretation work, I provided precise, neutral, real-time interpretation between English and Spanish in high-stakes settings. I coordinated and helped schedule patient appointments, maintained strict accuracy, and handled complex, sensitive information with meticulous attention to detail.

Earlier in customer-facing roles, I supported high-volume service with strong communication and de-escalation skills. I managed inventory, tracked orders, translated menu and operational information for non-English-speaking customers and staff, and trained new employees on procedures and standards.

I’m also a fast, accurate typist (65–70 WPM, 90%+ accuracy) focused on reliable data entry and written communication. I bring practical tools like Google Workspace (Docs, Sheets, Calendar) and Microsoft Office, along with problem-solving, adaptability under pressure, and a consistent commitment to organization.