Juan Sebastian Lopez Leon
@juansebastianlopezle
Customer service specialist focused on logistics operations, compliance, and process improvements that save time and money.
MexicoWhat I'm looking for
I’m a Customer Service Specialist working in reefer logistics operations, where my main objective has been applying what I’ve learned from past jobs and studies to better understand corporate operations and administrative processes. I focus on optimal execution of tasks and projects, while driving continuous improvement through teamwork and effort.
In my most recent role at Bison Transport, I lead customer onboarding with kick off calls, account configuration, CRM integration, and live training sessions. I also maintain accurate customer account data with manual forms processing and digital information updates, guide plan creation and CRM structure best practices, and act as a compensation process expert for the team.
Across roles such as Account Manager, Compliance Coordinator, Senior Customer Manager, and Data Entry Team Leader, I’ve trained and mentored teams to improve productivity, accuracy, and friendly service. I’ve also designed and analyzed compliance programs, prepared compliance audit data, supported operational challenges (including tracking tool portals), handled complaints and order updates, and used cloud-based tools and performance tracking like key performance indicators to keep teams aligned.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist & AM Support
Bison Transport
Apr 2024 - Present (2 years 3 months)
Conducted training and mentored team members to promote productivity, accuracy, and friendly service, and supported general customer service and operations. Led customer onboarding, maintained customer account data, and served as a compensation process expert for the team.
Account Manager
Bison Transport
Jan 2023 - Mar 2024 (1 year 2 months)
Addressed customer service inquiries and kept customers informed of progress while supporting account management activities. Conducted quote negotiation with outside carriers and reviewed carrier performance scorecards, including internal and external track-and-trace with third-party carriers.
Compliance Coordinator
Bison Transport
Feb 2022 - Dec 2022 (10 months)
Designed, developed, implemented, and analyzed compliance programs, including training employees on compliance guidelines, requirements, and standards. Compiled and coordinated internal and external compliance audit data to support compliance activities across departments.
Senior Customer Manager
Charger Logistics
Sep 2021 - Feb 2022 (5 months)
Resolved customer service issues using company processes and policies and provided timely customer updates. Maintained in-depth knowledge of products and services to respond to client questions and handled inquiries in person and over the phone.
Customer Service Representative
Charger Logistics
Aug 2020 - Aug 2021 (1 year)
Maintained customer satisfaction by addressing customer needs and resolving concerns using forward-thinking strategies. Tracked orders and notified customers of status or potential delays, and consulted outside parties to resolve discrepancies.
Handled complaints by providing appropriate solutions and follow-ups to achieve resolution within required timeframes. Established performance and service goals, held associates accountable, delegated tasks, used cloud-based tools to solve complex issues, and mentored team members.
Led new hire orientation and organized on-the-job training sessions to support onboarding. Developed surveys to identify training needs and conducted cross-training exercises for new hires with experienced workers.
Maintained customer satisfaction by addressing customer needs and strengthening client relationships. Answered customer telephone calls promptly to avoid on-hold wait times and built community reputation through customer service commitment.
Education
Degrees, certifications, and relevant coursework
Universidad De Londres
High School Diploma
2017 - 2022
Completed a High School Diploma program at Universidad De Londres in Querétaro between 2017 and 2022.
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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