Looking for a job

Juan Quesada

@juanquesada

Customer Support at Cognizant, supporting Google Business Profile and Google Crisis Response across digital customer experiences.

Argentina

Message

What I'm looking for

I’m looking to keep developing in Customer Support, Customer Experience, digital operations, or remote support, in roles where I can combine communication, analysis, and technology.

At Cognizant, I support Google Crisis Response and work in Customer Support, including support for Google Business Profile. I help customers in Spanish and English and adapt to changing processes and needs.

My experience includes multiplatform customer service, user management, performance analysis, and reporting, with a focus on quality and user experience.

Before Cognizant, I was Responsable de ventas at JFC HACELA FACIL S.R.L., managing retail and wholesale sales through in-person, phone, email, and messaging channels. I also managed the company’s WhatsApp, G-Mail, Instagram, Facebook, and phone communications.

Experience

Work history, roles, and key accomplishments

Current

Google Crisis Response Primary

Current

Cognizant

Aug 2024 - Present (2 years 3 months)

Worked as Google Crisis Response Primary at Cognizant.

Current

Custommer Support

Current

Cognizant

Feb 2023 - Present (3 years 9 months)

Worked as Custommer Support at Cognizant.

Responsable de ventas

JFC HACELA FACIL S.R.L.

Aug 2020 - Feb 2023 (2 years 6 months)

Gestor de ventas minoristas y mayoristas vía presencial, telefónica, mail y mensajería. Gestión de medios de comunicación de la empresa (WhatsApp, G-Mail, Instagram, Facebook y teléfono)