Open to opportunities

Juan Pablo Torres

@juanpablotorres

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Marketing student and operations manager leveraging automation and AI to boost service and revenue.

Argentina

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What I'm looking for

I seek a growth-oriented role combining operations and digital marketing, where I can apply automation and AI to improve processes, lead teams, and drive customer-focused results.

I am a marketing student passionate about technology, process automation, and improving customer experiences through data-driven strategies.

As Operations Manager & Marketing Assistant at Groovin Cafe, I led and trained a team of over 20 staff, implemented suggestive selling and loyalty techniques, and collaborated on marketing campaigns that increased revenue and foot traffic.

I specialize in workflow automation (Make.com), Prompt Engineering with ChatGPT, Meta Ads, and visual content creation in Canva, applying these tools to streamline operations and enhance commercial outcomes.

I seek to contribute my management skills, analytical vision, and automation expertise to a role with growth potential where I can continue improving processes and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Groovin Cafe

Jan 2023 - Present (3 years 5 months)

Coordinated and trained a team of 20+ staff, implemented upselling and loyalty techniques that increased revenue and retention, and led marketing/content efforts to drive foot traffic while reducing operational response times.

Team Leadership Training Meta Ads Canva Customer Experience Prompt Engineering Microsoft Excel

Education

Degrees, certifications, and relevant coursework

TECLAB

Associate Degree in Marketing, Marketing

2023 -

Activities and societies: Studied digital strategies and market research; completed coursework/certifications in AI for Business and Digital Process Automation (Make.com).

Associate Degree in Marketing with focus on digital strategies, consumer behavior, and market research; coursework included digital process automation and AI applications for business.