Juan Pablo Torres
@juanpablotorres
Marketing student and operations manager leveraging automation and AI to boost service and revenue.
What I'm looking for
I am a marketing student passionate about technology, process automation, and improving customer experiences through data-driven strategies.
As Operations Manager & Marketing Assistant at Groovin Cafe, I led and trained a team of over 20 staff, implemented suggestive selling and loyalty techniques, and collaborated on marketing campaigns that increased revenue and foot traffic.
I specialize in workflow automation (Make.com), Prompt Engineering with ChatGPT, Meta Ads, and visual content creation in Canva, applying these tools to streamline operations and enhance commercial outcomes.
I seek to contribute my management skills, analytical vision, and automation expertise to a role with growth potential where I can continue improving processes and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Operations Manager
Groovin Cafe
Jan 2023 - Present (3 years)
Coordinated and trained a team of 20+ staff, implemented upselling and loyalty techniques that increased revenue and retention, and led marketing/content efforts to drive foot traffic while reducing operational response times.
Education
Degrees, certifications, and relevant coursework
TECLAB
Associate Degree in Marketing, Marketing
2023 -
Activities and societies: Studied digital strategies and market research; completed coursework/certifications in AI for Business and Digital Process Automation (Make.com).
Associate Degree in Marketing with focus on digital strategies, consumer behavior, and market research; coursework included digital process automation and AI applications for business.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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