Juan mart
@juanmart
I lead BPO operations, profitability, and scalable performance improvement across large customer service programs.
ColombiaWhat I'm looking for
I'm leading operations at OTDAmericas, overseeing the financial performance, profitability, and operational health of a 350-headcount BPO program. I partner with clients and executive leadership while directing Operations, Workforce Management, Training, Quality Assurance, and support functions.
I've progressed through customer service, supervision, backup operations management, and operations management roles supporting PayPal and other North American programs. I use dashboards, KPI analysis, workforce planning, Scrum practices, and continuous improvement to strengthen productivity, customer experience, and sustainable growth.
Experience
Work history, roles, and key accomplishments
Assistant Site Director of Operations
OTD Americas
Feb 2026 - Present (7 months)
Responsible for overall financial performance, profitability, and operational health of BPO program. Directed cross-functional departments and owned P&L-related operational drivers to maximize account profitability.
Education
Degrees, certifications, and relevant coursework
EAN University
Scrum Master Certification, Agile Project Management
2025 - 2025
Completed Scrum Master certification at EAN University in 2025.
Central University of Colombia
Professional in Publicity, Marketing and Advertising
2018 - 2023
Graduated as a Professional in Publicity with a focus on Marketing and Advertising.
Golden Bridge Corp SAS
Intensive English Course, English Language
2016 - 2017
Grade: Degree with honors
Completed an intensive English course program, graduating with honors for most outstanding progress.
Elizabeth II School
High School Diploma, General Studies
2012 - 2017
Completed high school education at Elizabeth II School.
Elizabeth II School
Primary School, General Studies
2007 - 2012
Completed primary school education at Elizabeth II School.
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
Interested in hiring Juan?
You can contact Juan and 90k+ other talented remote workers on Himalayas.
Message JuanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
