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Juanita Guzman

@juanitaguzman

Administrative and financial operations professional who processed customer billing and set up project accounts at The State Group.

Canada

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At The State Group, I prepared customer invoices, reviewed labour and material costs, and maintained project financial documentation using Jonas Construction Software, SAP Ariba, and Verisae. I also created project codes and configured project accounts and budgets.

At Extrude-A-Trim, I processed customer invoices and payments, followed up on overdue accounts, and coordinated billing resolutions with internal departments. Earlier, I supported credit card promotions at Bank of Bogotá and administrative operations at Dental Solutions.

Experience

Work history, roles, and key accomplishments

Accounting Coordinator II

The State Group

May 2026 - Oct 2026 (5 months)

Prepared and processed customer invoices through SAP Ariba, Verisae, and email, ensuring billing accuracy. Reviewed labour hours and material costs, verified markups, and supported accounts payable processing.

SAP Ariba Verisae Construction Software Invoicing Accounts Payable Project Setup Timesheet management Outlook

Administrative Assistant

Extrude-A-Trim

Sep 2024 - May 2026 (1 year 8 months)

Managed daily administrative activities, processed invoices and payments, and followed up on overdue accounts. Coordinated with internal departments to resolve billing issues and maintained financial records.

Adagio Accounting Software Invoicing Payment Processing Client Communication Accounts Receivable Office Administration Excel Outlook

Customer Support Representative

Sitel

Jan 2022 - Jul 2022 (6 months)

Handled customer inquiries and account-related issues via phone, chat, and email, providing accurate resolutions. Managed high-volume requests and supported training of new representatives.

Customer Service Call Center Problem Solving Documentation Training

Administrative & Executive Operations Coordinator

Dental Solutions

Aug 2018 - May 2021 (2 years 9 months)

Provided direct administrative support to company owners, managed calendars and travel, and prepared presentations. Coordinated corporate events and served as a liaison between management and vendors.

Executive Support Calendar Management Travel Coordination Excel PowerPoint Event Coordination Confidentiality

Credit Card Usage Analyst

Bank of Bogotá

Jan 2015 - Jul 2018 (3 years 6 months)

Supported credit card usage strategies and promotional initiatives to increase cardholder engagement. Reviewed campaign materials for accuracy and compliance, and coordinated with internal stakeholders.

Credit Card Operations Campaign Management Compliance Risk Assessment Stakeholder Coordination