Open to opportunities

juan camilo cardona lombana

@juancamilocardonalom

Message

Dedicated customer support professional with expertise in dispute resolution.

South Korea

Message

What I'm looking for

I am looking for a remote position that offers flexibility and the opportunity to work night shifts.

I'm Juan Camilo Cardona Lombana, a dedicated customer support professional with over three years of experience in providing exceptional service across various channels. My journey began at Accedo SAS, where I honed my skills in multichannel support and dispute resolution. I consistently met KPIs and collaborated with teams to enhance customer satisfaction.

Currently, I work at Taskus, where I continue to excel in managing customer inquiries and ensuring quality assurance standards are met. My commitment to service excellence drives me to resolve issues promptly and effectively. I am fluent in Spanish and English, with Korean proficiency in progress, allowing me to connect with a diverse clientele.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Taskus

Aug 2022 - Feb 2025 (2 years 6 months)

Provided expert support to users via chat, email, and phone for platform-related inquiries, functionality, and troubleshooting. Assisted in dispute resolution and monitored quality assurance standards to ensure service excellence. Collaborated with cross-functional teams to enhance customer satisfaction.

Customer Support Dispute Resolution Quality Assurance Problem Solving Organizational Skills Empathy Critical Thinking

Customer Support Agent

Accedo SAS

Jan 2022 - Aug 2022 (7 months)

Delivered multichannel support to customers via chat, email, and phone, resolving product-related inquiries and issues. Handled dispute resolution and scheduled virtual appointments for customers. Ensured adherence to service quality standards and collaborated with internal teams to improve customer experience.