Looking for a challenging QA Engineer role where I can leverage my automation skills and contribute to high-quality software releases.
Austin Norman
@austinnorman
QA Engineer skilled in manual and automated testing for mobile and web apps
What I'm looking for
I’m a Quality Assurance Engineer with over four years of experience testing mobile and web applications in agile environments. My career began in support, where I developed a strong foundation in troubleshooting and customer-focused problem solving. Since transitioning into QA, I’ve led efforts on high-impact releases, including full mobile app redesigns and feature rollouts, contributing to both manual and automated test coverage.
I specialize in designing and executing test plans, identifying and documenting bugs, and collaborating closely with development teams to ensure high-quality releases. I have hands-on experience using tools like Appium, Cucumber, Ruby, TestRail, Postman, and BrowserStack. I’ve built automation scripts to save testing time, improved regression workflows, and helped teams catch critical issues before production.
My interests include growing my expertise in test automation, learning more about performance and API testing, and contributing to products that have real-world impact. I enjoy working on teams where communication is strong, quality is a shared goal, and there’s always room to improve and learn.
Experience
Work history, roles, and key accomplishments
Developed and executed comprehensive test plans to ensure software quality and functionality for the Stamps.com and ShipStation mobile applications. Ensured success of complete mobile application redesign and rebrand. Implemented wireless printing from mobile applications for numerous printing media. Prevented bug during login refactor which would have cost company 30% of mobile app revenue.
Conducted manual and automated testing to ensure product quality. Studied and implemented mobile automation to cut regression testing time down by 50% and improved release quality.
Provided in-depth troubleshooting for complex issues with the ShipStation app and its integrations. Monitored and analyzed issues escalated to developer teams, advising on prioritization and status of work.
Handled inbound customer support through chats, tickets, and phones. Responsible for diagnosing and troubleshooting customer issues with ShipStation’s UI, API, printers, and connections to third parties.
Education
Degrees, certifications, and relevant coursework
Texas State University
Bachelor of Science, Applied Sociology
2007 - 2011
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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