At WESOW, I manage approximately 12 active B2B customer accounts, hold recurring business reviews, and monitor account health. I work with customers to understand their needs and support retention.
I developed a proprietary weekly Health Score model using prospecting, meetings booked, customer interaction, and feedback to identify account changes and anticipate churn risks.
I progressed at WESOW from B2B Pre-Sales/SDR to Customer Success and Customer Support, gaining visibility across the customer journey. I also coordinate with internal teams and escalate account indicators to support timely action.
At Orixone, I supported customer prospecting and acquisition in the healthcare sector and managed leads and CRM activities in RD Station. My background in pharmacy includes customer care and experience across hospital, retail, teaching-clinic, and compounding settings.
