Open to opportunities

J S

@js01

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Communications professional specializing in strategic and crisis communications.

United States

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What I'm looking for

I seek a communications role focusing on internal and crisis communications, digital strategy, collaborative teams, and opportunities to shape messaging and grow into leadership.

I am a communications professional with a Bachelor of Science in Professional Communications from Old Dominion University and current MA studies in Lifespan and Digital Communication. I combine academic honors and practical experience to strengthen internal and external messaging.

In my current role as an Inside Sales Administrator, I negotiate client accounts, maintain payroll and sales records, and ensure compliance with legal guidelines, fostering clear communication between management and sales teams. Previously, I managed dealer escalations, produced SOPs and playbooks, and streamlined cross-functional communication to reduce response times.

I have technical experience supporting Exocad dental laboratory software and using CAD/CAM systems, 3D printers and scanners, and prior bookkeeping experience handling daily financial transactions and reconciliations. I supplement practical skills with numerous certifications in communications, digital marketing, and social media tools.

I am passionate about crafting engaging marketing strategies and evolving internal stories that improve public and shareholder interactions, bringing strong writing, active listening, and problem-solving to collaborative teams.

Experience

Work history, roles, and key accomplishments

Current

Inside Sales Administrator

Current

Groundworks

Jun 2023 - Present (2 years 8 months)

Manage client accounts, verify payroll accuracy, and maintain open communication between internal management and sales teams to ensure compliance with SEC and legal guidelines.

Account Management & Compliance Internal Communications Record keeping Data Entry

Dealer Operations Escalations

SafeStreets USA

Jul 2017 - Jan 2023 (5 years 6 months)

Managed dealer and customer escalations by diagnosing issues, implementing tailored solutions, and producing SOPs and playbooks to reduce response times and improve operational effectiveness.

Escalation Management SOP Development Cross Functional Collaboration Customer Service Process Improvement Data Management Conflict Resolution

Dental Laboratory Technician

Dominion Milling Company

Mar 2016 - Jun 2017 (1 year 3 months)

Provided technical support for Exocad dental lab software and managed CAD/CAM design and production workflows using 3D printers and scanners to improve prosthetic outcomes.

Exocad CAD CAM 3D Printing Technical Support Workflow Optimization Quality Control

Bookkeeper

Kroger

May 2013 - Dec 2015 (2 years 7 months)

Handled daily financial transactions, maintained financial reports, and oversaw account reconciliations to ensure accuracy and support store-level decision-making.