Joys of heaven User
@joysofheavenuser
I run mall operations, leasing, marketing, and customer experiences that grow revenue.
IndiaWhat I'm looking for
I'm currently running day-to-day operations at Spree Walk, India's First Lake View Project, where I've leased 10 small food outlets and lead leasing, branding, events, customer engagement, and lakeside guest-experience initiatives.
Across 13 years in mall operations, sales, and marketing, I've improved operational efficiency by 15% and contributed to a 10% increase in mall sales at Magneto The Mall. I lead teams across security, housekeeping, parking, fit-outs, CRM, and customer service to improve revenue, tenant satisfaction, and visitor experience.
Experience
Work history, roles, and key accomplishments
Operation Manager
Spree Walk
Sep 2024 - Present (2 years)
Overseeing day-to-day mall operations including housekeeping, security, and crowd management. Driving leasing activities and spearheading marketing and event initiatives to enhance customer footfall and brand visibility.
Education
Degrees, certifications, and relevant coursework
CVRaman University
Master of Business Administration, Marketing and HR
MBA in Marketing and HR from CVRaman University, Bilaspur, in 2010.
Guru Ghasidas University
Bachelor of Commerce, Commerce
B.Com from Guru Ghasidas University, Bilaspur, in 2007.
Bharat Mata Higher Secondary School
Higher Secondary Certificate, Commerce
Completed 12th Board in Commerce from Bharat Mata Higher Secondary School in 2004.
Vedic Convent
Matriculation, General
Matriculation from Vedic Convent in 2002.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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