Joylyn Dela Rama

I am a dedicated, fast-learning customer support professional focused on remote chat and ticketing roles. I bring hands-on experience assisting clients with travel inquiries, bookings, and reservations through chat and email.

In previous roles I maintained accurate records of interactions and ticketing details while providing timely solutions to client concerns. I prioritize clear communication, problem-solving, and efficiency to ensure client satisfaction.

I am skilled at multitasking, fast typing, accurate data entry, and basic computer tools including MS Office and common chat platforms. I adapt quickly to new systems and strive to deliver friendly, professional support in a work-from-home setup.

I hold a Bachelor’s degree in Marine Biology and am seeking remote opportunities where I can apply my customer service strengths to support clients effectively and grow within a support team.