Joy Jackson
@joyjackson
Passionate about joining an organization that fosters a culture of innovation
NigeriaWhat I'm looking for
I'm Joy Jackson, a dedicated and results-driven professional with a strong background in accounting and customer service. With a passion for innovation and continuous learning, I'm excited to take on a dynamic role that leverages my skills and experience to drive tangible results.
Throughout my career, I've developed a strong foundation in customer service, having worked as a Customer Service/Success Representative and Customer Care (Call Centre Agent). I've honed my skills in identifying and assessing customer needs, handling complaints, and providing timely solutions. I'm confident in my ability to work independently and as part of a team, with a strong focus on attention to detail, critical thinking, and problem-solving.
I'm a certified digital marketer with a strong understanding of the importance of innovation and personal growth. I'm excited to join an organization that shares my values and is committed to fostering a culture of innovation and continuous learning.
Experience
Work history, roles, and key accomplishments
Customer Service/Success Representative
MacnTee Marketing
Aug 2018 - Oct 2021 (3 years 2 months)
Identified and assessed customer needs to achieve satisfaction, handled customer complaints, provided customer information about products and services, and gave feedback to other departments to improve sales.
Customer Care (Call Centre Agent)
Engees Resources
Jan 2020 - Jun 2021 (1 year 5 months)
Managed incoming calls, handled complaints and responded promptly to customer complaints and inquiries, identified customer needs, answered questions and solved problems, and processed customer orders.
Admin Officer
DeHeroes Group
Jan 2019 - Jan 2021 (2 years)
Administered and saw to the day-to-day operations of the office, dealt with office inquiries on phone and by email, scheduled meetings, and organized a systematic filing system for important and confidential company documents.
Education
Degrees, certifications, and relevant coursework
Joy hasn't added their education
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