Joy Igbaji
@joyigbaji
Virtual assistant and customer service representative focused on remote support.
What I'm looking for
I’m Joy Igbaji, a virtual assistant and customer service representative with 3 years+ experience working remotely. I’m rooted in bringing change and working effectively for the well-being of the organization.
My expertise includes social media management, file management, calendar management, travel management, lead generation, customer service, and appointment setting and scheduling. In my roles, I’ve handled administrative support and customer interactions to keep operations running smoothly.
I’m excited to bring my skills to a team that values reliable remote support, clear communication, and consistent follow-through. I enjoy helping customers and stakeholders by staying organized, responsive, and focused on results.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Jumia Food
Jan 2024 - Jan 2026 (2 years)
Provided customer service support for Jumia Food.
Customer Service Representative
Bukka Hospitality Limited
Jan 2021 - Jan 2024 (3 years)
Provided customer service and served as a phone handler for Bukka Hospitality Limited.
File Management Assistant
Annie’s Properties
Jan 2018 - Jan 2020 (2 years)
Managed file and calendar operations and handled appointment setting and scheduling for Annie’s Properties.
Education
Degrees, certifications, and relevant coursework
Remanda Biz Academy
Certificate in Virtual Assistant, Virtual Assistant
2019 - 2022
Completed a Certificate in Virtual Assistant at Remanda Biz Academy from 2019 to 2022.
ALX Africa
Certificate in Virtual Assistant, Virtual Assistant
2019 - 2022
Earned a Certificate in Virtual Assistant through ALX Africa from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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