Open to opportunities

Fortunate Igbo

@fortunateigbo

Message

I’m an Administrative Virtual Assistant focused on seamless client support and coordination.

Nigeria

Message

What I'm looking for

I’m looking for a remote or hybrid role where I can handle email/calendar management, appointment scheduling, and customer support. I want a team that values clear communication, efficient workflows, and consistent day-to-day administrative coordination.

I’m an Administrative Virtual Assistant who keeps day-to-day operations running smoothly through organized administrative support. I bring strong customer support habits, reliable email and calendar management, and a detail-first approach to keeping records accurate and accessible.

I’ve supported client communication across email, phone, and social media, including appointment scheduling, project updates, and professional complaint resolution. I enjoy turning requests into clear next steps—so clients feel heard and work stays on track.

From coordinating tasks to handling administrative workflow, I’m comfortable multitasking while maintaining organization. I support content and engagement when needed, responding to inquiries online and helping businesses improve visibility, engagement, and retention.

I work confidently with Google Workspace and Microsoft Office, plus remote collaboration tools like Trello, Asana, Notion, Slack, and more. I’m committed to efficient support, excellent customer service, and seamless coordination that helps teams move faster with less friction.

Experience

Work history, roles, and key accomplishments

Social Media Manager

Juliroses Foods

Jan 2026 - May 2026 (4 months)

Managed business social media pages and handled customer interactions. Created promotional content to increase brand visibility and supported marketing efforts to improve engagement and retention, while responding to online inquiries.

Social Media Management Customer Support Engagement & Retention Support Task Coordination Time Management Multitasking Slack Trello Asana Notion

Customer Support Representative

Darling Homes

Oct 2024 - Sep 2025 (11 months)

Responded to client inquiries via phone, email, and WhatsApp, providing project updates on property availability and documentation. Resolved customer complaints and scheduled inspections, site visits, and meetings between clients and representatives.

Customer Support Client Communication Project Updates Documentation Scheduled Inspection Appointment Scheduling Google Calendar

Personal Assistant

Nominee Artistry

Feb 2021 - Aug 2024 (3 years 6 months)

Managed appointments, bookings, and client scheduling while handling customer communications across email, phone, and social media. Maintained administrative records and supported content creation and social media engagement.

Appointment Scheduling Client Scheduling Customer Support Client Communication social media engagement Content Support Google Calendar Google Drive Google Sheets Excel Outlook Trello Asana Notion

Administrative Virtual Assistant

Igbofortunate

Provided administrative support including email & calendar management, appointment scheduling, data entry, and file/document organization. Delivered customer support and client communication while coordinating day-to-day operations remotely.