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JOYCE Wambui

@joycewambui

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Astute Business Operation Manager focused on process improvement.

Kenya

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What I'm looking for

I seek a role that values process improvement and employee engagement, fostering a collaborative culture.

I am an astute Business Operation Manager with a proven track record in enhancing customer satisfaction through effective process improvements. My experience spans over several years in operations management, where I have successfully led cross-functional teams to achieve significant productivity gains and revenue growth. At Fayse Amusement Park Limited, I spearheaded an employee engagement program that resulted in a 10% decrease in turnover, showcasing my commitment to fostering a positive work environment.

My strategic planning skills have enabled me to develop and monitor budget recommendations, leading to a 15% increase in revenue and a 12% reduction in operating expenses. I pride myself on being a subject matter expert in automated tracking tools, which I utilized to enhance team productivity by 20%. My leadership style emphasizes open communication and employee fulfillment, which has consistently resulted in improved performance across teams.

Experience

Work history, roles, and key accomplishments

Operation Manager

Fayse Amusement Park Limited

Jan 2020 - Jan 2023 (3 years)

Managed operations at Fayse Amusement Park, focusing on process improvement and employee engagement. Spearheaded initiatives that reduced turnover by 10% and increased productivity by 20%. Developed budgets and enforced policies to enhance service delivery and customer satisfaction.

Project Management Strategic Planning Team Leadership Customer Service Budgeting Negotiation Business Strategy MS Office Performance Monitoring

Operation Supervisor

Fayse Amusement Park Limited

Jan 2018 - Dec 2019 (1 year 11 months)

Supervised a team of over 20 employees, resolving operational issues and enhancing communication. Fostered a positive work environment that led to a 15% improvement in employee performance through effective management and evaluation.

Team Leadership Employee Engagement Performance Management Communication Problem Solving Operations Management Reporting Conflict Resolution Logistics

English Teacher

Kid Castle Training School

Jan 2013 - Dec 2017 (4 years 11 months)

Taught English to primary and high school students, focusing on oral communication and cultural exchange. Responsible for lesson planning, material preparation, and exam grading.

Teaching Lesson planning Cultural Exchange Grading Classroom Management Student Engagement

Online Data Entry

Freelance

Jan 2011 - Jan 2013 (2 years)

Performed data entry tasks, including sorting and cataloguing information into spreadsheets. Developed lists based on data requirements.

Data Entry Excel Time Management Data Management Research Spreadsheets

Office Administrator

Samchi Telecommunications

Jan 2011 - Jan 2013 (2 years)

Managed front office operations, including invoice processing and payroll for over 30 employees. Ensured accuracy in billing and maintained office supply levels, achieving a 15% cost reduction through effective negotiation.

Payroll Management Customer Service Negotiation Communication Problem Solving Compliance

Education

Degrees, certifications, and relevant coursework

School of Journalism Mathari

Diploma, Journalism

2004 - 2005

Completed a diploma in journalism, focusing on various aspects of media, reporting, and communication skills necessary for effective journalism.

Ngararia Girls High School

Certificate, General Education

1998 - 2002

Achieved the Kenya Certificate of Secondary Education, which included a comprehensive curriculum aimed at preparing students for higher education and vocational training.