Joyce Soares

I’m a Security Operations Shift Lead based in Brazil, with a strong track record across operational support, unit leadership, and security operations. I’ve supported traffic and field teams, handling administrative and operational controls, reports, and day-to-day routines using Microsoft Excel.

From Mar 2018 to Jun 2024, I worked as an Operational Assistant for LBR Biancar Jardiplan Consortium, preparing operational reports and spreadsheets, managing employee timekeeping and attendance, and processing benefits requests and documentation. In Jul 2024 to Aug 2025, I advanced to Unit Manager, where I managed daily unit operations, ensured compliance with company policies, supervised staff performance, and led team meetings to monitor progress and resolve operational challenges.

Since 2025, I’ve been a Security Operations Shift Lead with Bond Personal Security, leading and supporting Security Operations Agents during daily operations. I monitor and coordinate incident response activities, serve as a point of contact for operational support, and help drive process improvement through operational procedures, documentation, and workflow resources. I also develop dashboards and operational reports to track performance metrics and enable data-driven decision-making while collaborating with cross-functional teams in a remote and international environment.