Looking for a job

Joyce McGruder

@joycemcgruder

Message

Customer service and accounting professional who resolved student billing discrepancies at Strayer University.

United States

Message

What I'm looking for

I’m seeking a remote customer support, account services, or accounting support role.

At Strayer University, I responded to student questions about billing, payments, account status, and financial policies. I investigated billing discrepancies and account errors, and supported payment reconciliation, cashiering, and refunds.

As an Accounting Coordinator at 7-Eleven Corporate, I processed and reconciled vendor invoices and transactions. I also prepared trial balances and researched accounts payable and receivable issues.

At Norton Rose Fulbright, I processed financial transactions and maintained cash, bank, and travel account reconciliations. I’m seeking a remote customer support, account services, or accounting support role.

Experience

Work history, roles, and key accomplishments

Student Account Representative

Strayer University

Oct 2021 - Jun 2023 (1 year 8 months)

Responded to student inquiries about billing, payments, account status, and financial policies. Investigated and resolved billing discrepancies and account errors, and reconciled student payments.

Customer Service Billing Accounts Receivable Reconciliations Cashiering Refunds Financial Aid Excel Oracle Salesforce

Accounting Coordinator

7-Eleven Corporate

Jul 2018 - Sep 2021 (3 years 2 months)

Received, processed, verified, and reconciled vendor invoices and transactions. Researched and resolved accounts payable and receivable issues, and prepared trial balances.

Accounts Payable Accounts Receivable Invoice Processing Reconciliations Trial Balances General Ledger Accountant Excel Oracle

Accounts Payable

Norton Rose Fulbright

Jan 2015 - Jun 2018 (3 years 5 months)

Processed and recorded financial transactions, expense claims, cash advances, and returns. Maintained cash, bank, and travel account reconciliations, and reviewed invoices for documentation.

Accounts Payable Expense Claims Reconciliations Invoice Processing Vendor Checks Excel Oracle

Administrative Assistant

Cornerstone Staffing

Communicated with voting sites to collect and verify information supporting smooth Election Day operations. Completed accurate data entry while meeting a 30-words-per-minute typing requirement.

Data Entry Communication Skills Excel