Joyce Fobbs
@joycefobbs
Experienced eligibility specialist and administrative professional focused on accurate case management.
What I'm looking for
I am an experienced Title IV-E Eligibility Specialist and administrative professional with a strong track record of accurate case verification and day-to-day office operations.
I have worked remotely and on-site verifying eligibility criteria including income, birth certificates, removal addresses, household composition, and legal documentation using FSFN, FLMMIS, Suntax, and related databases.
In administrative roles I supported executive operations, handled correspondence and postal duties, managed weekly meetings, and supervised student workers while revamping and maintaining a large choral library database.
I hold a Master of Science in Counseling and Human Services and a Bachelor of Science in Criminal Justice and Criminology, and I bring strong communication, time management, and multi-system technical skills to support teams and ensure data quality.
Experience
Work history, roles, and key accomplishments
Title IV-E Eligibility Specialist
Maximus
Apr 2022 - Jul 2024 (2 years 3 months)
Verified eligibility and documentation (income, birth certificates, removal causes, household composition) using FSFN, FLMMIS and Suntax databases and conducted daily case completions and virtual meetings to support child welfare determinations.
Eligibility Specialist
AMA Consulting Group LLC
Oct 2021 - Feb 2022 (4 months)
Verified eligibility for the New Jersey Covid-19 Rental Assistance Program by reviewing income, residency and identification documents and validating property owner W-9s to issue housing assistance.
Telemarketer
Alzheimer’s Association
Aug 2021 - Oct 2021 (2 months)
Contacted previous and current donors via text, email and phone to provide event information and solicit donations for Alzheimer’s fundraising walks, maintaining a friendly demeanor and supporting donor engagement during COVID-19.
Graduate Assistant / Choral Librarian
East Tennessee State University
Aug 2018 - May 2020 (1 year 9 months)
Managed choral library operations for 300 students, organized physical and digital music collections, supervised 13 student workers and maintained data and reporting to support performances and fundraising.
Title IV-E Eligibility Specialist
Citrus FCN
Jul 2006 - Feb 2010 (3 years 7 months)
Conducted verifications of U.S. status, income, birth certificates and removal information, completed daily eligibility cases using FSFN and supported administrative office tasks including mail pickup and financial deposits.
Executive Assistant
DART Aerospace
Jul 2006 - Feb 2010 (3 years 7 months)
Managed daily correspondence, prepared helicopter orders, coordinated weekly Zoom meetings and handled office tasks including mail and deposits to support executive operations.
Education
Degrees, certifications, and relevant coursework
East Tennessee State University
Master of Science, Counseling and Human Services
2018 - 2020
Activities and societies: Graduate Assistantship/Choral Librarian; supervised student workers; managed music library and data entry; assisted with reports and record verification.
Completed a Master of Science in Counseling and Human Services, including graduate assistantship and choral librarian responsibilities supporting 300 students and supervising 13 student workers.
East Tennessee State University
Bachelor of Science, Criminal Justice and Criminology
2015 - 2018
Activities and societies: Minor in Sociology.
Earned a Bachelor of Science in Criminal Justice and Criminology with a minor in Sociology.
Availability
Location
Authorized to work in
Job categories
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