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Joyce Fobbs

@joycefobbs

Experienced eligibility specialist and administrative professional focused on accurate case management.

United States
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What I'm looking for

I seek a role leveraging eligibility verification and administrative strengths in a collaborative, organized environment with opportunities for professional growth.

I am an experienced Title IV-E Eligibility Specialist and administrative professional with a strong track record of accurate case verification and day-to-day office operations.

I have worked remotely and on-site verifying eligibility criteria including income, birth certificates, removal addresses, household composition, and legal documentation using FSFN, FLMMIS, Suntax, and related databases.

In administrative roles I supported executive operations, handled correspondence and postal duties, managed weekly meetings, and supervised student workers while revamping and maintaining a large choral library database.

I hold a Master of Science in Counseling and Human Services and a Bachelor of Science in Criminal Justice and Criminology, and I bring strong communication, time management, and multi-system technical skills to support teams and ensure data quality.

Experience

Work history, roles, and key accomplishments

MA

Title IV-E Eligibility Specialist

Maximus

Apr 2022 - Jul 2024 (2 years 3 months)

Verified eligibility and documentation (income, birth certificates, removal causes, household composition) using FSFN, FLMMIS and Suntax databases and conducted daily case completions and virtual meetings to support child welfare determinations.

AL

Eligibility Specialist

AMA Consulting Group LLC

Oct 2021 - Feb 2022 (4 months)

Verified eligibility for the New Jersey Covid-19 Rental Assistance Program by reviewing income, residency and identification documents and validating property owner W-9s to issue housing assistance.

AA

Telemarketer

Alzheimer’s Association

Aug 2021 - Oct 2021 (2 months)

Contacted previous and current donors via text, email and phone to provide event information and solicit donations for Alzheimer’s fundraising walks, maintaining a friendly demeanor and supporting donor engagement during COVID-19.

Education

Degrees, certifications, and relevant coursework

East Tennessee State University logoEU

East Tennessee State University

Master of Science, Counseling and Human Services

2018 - 2020

Activities and societies: Graduate Assistantship/Choral Librarian; supervised student workers; managed music library and data entry; assisted with reports and record verification.

Completed a Master of Science in Counseling and Human Services, including graduate assistantship and choral librarian responsibilities supporting 300 students and supervising 13 student workers.

East Tennessee State University logoEU

East Tennessee State University

Bachelor of Science, Criminal Justice and Criminology

2015 - 2018

Activities and societies: Minor in Sociology.

Earned a Bachelor of Science in Criminal Justice and Criminology with a minor in Sociology.

Tech stack

Software and tools used professionally

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Joyce Fobbs - Title IV-E Eligibility Specialist - Maximus | Himalayas