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Joyal JoyJJ
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Joyal Joy

@joyaljoy

CRM Administrator at Derrick Jones Management Pvt. Ltd. who configured Zoho workflows and set up a Zoho TrainerCentral LMS.

India
Message

At Derrick Jones Management Pvt. Ltd., I administered Zoho One applications and configured Zoho solutions around business workflows. I also set up an LMS using Zoho TrainerCentral to support organizational training requirements.

As a Software Consultant – Zoho One at Opshore Talent Solutions Pvt. Ltd., I assisted with application configuration, workflow automation, and CRM process implementation. I also supported troubleshooting, integrations, testing, and maintenance.

At Maxval Technologies Pvt. Ltd., I customized Zoho CRM for client Mindmatrix, USA, and configured workflows, approval processes, and assignment rules. I also supported data migration and created dashboards and custom reports to monitor KPIs.

Experience

Work history, roles, and key accomplishments

IE

Customer Associate

iEnergizer

Jan 2018 - Dec 2018 (11 months)

Provided customer support and assisted with customer service requirements.

Education

Degrees, certifications, and relevant coursework

Anna University logoAU

Anna University

Master of Science, Software Engineering

2010 - 2015

Grade: 68%

Pursued a Master of Science in Software Engineering, achieving 68%.

AM

AMHSS

Higher Secondary Certificate, General Studies

2008 - 2010

Grade: 70%

Completed Higher Secondary Certificate with 70%.

AM

AMHSS

SSLC, General Studies

2008 - 2008

Grade: 71%

Completed SSLC with 71%.

Tech stack

Software and tools used professionally

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