Rajesh Pnr
@rajeshpnr
Zoho Lead and ITSM Architect specializing in Zoho Creator/CRM ticketing, SLA automation, and REST integrations.
IndiaWhat I'm looking for
I’m a results-driven Zoho Specialist with 10+ years of total software development experience and 8+ years of hands-on expertise across the Zoho ecosystem. I lead architecture, development, and administration of the Zoho One suite, translating complex business requirements into scalable, enterprise-grade ITSM solutions.
My standout work includes architecting a fully custom multi-tier ITSM Ticketing System on Zoho Creator + Zoho CRM with role-based portals, SLA breach auto-escalation, round-robin assignment, and escalation blueprints built from the ground up. I also deliver end-to-end integrations using Deluge scripting, REST APIs, and OAuth 2.0, and I mentor developers through code reviews and delivery from ideation to deployment.
Experience
Work history, roles, and key accomplishments
Sr. Product Engineer (Zoho)
ONX Homes India Pvt. Ltd.
Nov 2022 - Present (3 years 7 months)
Led architecture, development, and administration of the Zoho One suite for construction and customer service operations. Built complex Zoho workflows, custom Deluge functions, and REST API integrations across Zoho CRM, Creator, Desk, and third-party systems, and delivered real-time Zoho Analytics dashboards for business KPIs.
Sr. Product Engineer (Zoho)
Cloudnausor Technologies Pvt. Ltd.
Jun 2018 - Oct 2022 (4 years 4 months)
Architected and delivered a custom multi-tier ITSM ticketing system in Zoho Creator with SLA-based 24-hour auto-escalation and round-robin ticket assignment. Developed Zoho Desk complaint management with email-to-ticket automation and REST integration to Microsoft OneDrive for attachment archival, and implemented multi-system integrations (QuickBooks, ServiceM8, Bill.com, Xero, HubSpot) with CRM↔C
Junior Engineer (Zoho)
Cerebra IT Solution Pvt. Ltd.
Jul 2016 - Jun 2018 (1 year 11 months)
Developed Zoho Creator applications for real estate valuation workflows and biometric employee attendance management, integrating PHP + SQL Server via scheduled cron automation. Customized Zoho CRM with web-to-lead forms and automated deal progression workflows, implemented REST API integrations with backend systems, and administered SQL Server (backups, migrations, and data integrity).
Product Engineer (Web & Zoho)
Eon Education Pvt. Ltd.
Aug 2014 - Jul 2016 (1 year 11 months)
Built and maintained education domain web applications using HTML/CSS/JavaScript/AJAX with PHP and MySQL. Delivered early Zoho CRM and Zoho Creator solutions for student records, admissions workflows, and reporting.
Education
Degrees, certifications, and relevant coursework
SVCOE
Bachelor of Engineering (B.E.), Computer Science Engineering
Grade: Aggregate: 69%
B.E. in Computer Science Engineering from SVCOE, graduating in 2013. Secured an aggregate of 69%.
SBVPC
Diploma, Computer Science Engineering
Grade: Aggregate: 85%
Diploma in Computer Science Engineering from SBVPC, completed in 2010. Secured an aggregate of 85%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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