jovaniah sinclair
@jovaniahsinclair
I build customer loyalty through technical support, order resolution, and client relationship management.
JamaicaWhat I'm looking for
I've supported customers at Mood, RealDecoy, Conduent, and Sutherland Global Services, resolving order, delivery, account, and technical issues across phone, chat, and email. I achieved a 95% customer satisfaction rate while resolving more than 50 inquiries daily using CRM software.
I've recommended software modifications, debugged insurance policy creation issues, audited calls, mentored new team members, and presented error-resolution progress to clients. I bring client relationship management, troubleshooting, and operational problem-solving to work that improves customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Oklahoma City Mood
Oct 2023 - Present (2 years 10 months)
Processed customer orders, provided real-time tracking updates, and offered product recommendations via phone, chat, and email. Facilitated warehouse tickets for returns, incorrect addresses, and out-of-stock situations.
Education
Degrees, certifications, and relevant coursework
University of the West Indies
Bachelor's, Banking and Finance
Pursued a Bachelor's degree in Banking and Finance with a minor in Management Studies.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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