jovaniah sinclair

I’m a customer support, customer success, and operations professional based in Jamaica with over 9 years of experience supporting customers across phone, email, live chat, and remote environments. My background includes e-commerce, technical support, BPO, customer success, and sales.

In my most recent role at Mood, I supported customers with orders, subscriptions, billing, refunds, shipping, product questions, account issues, and troubleshooting. I also provided product recommendations and supported B2C sales. I worked extensively with Shopify, Zendesk, Intercom, Salesforce, Slack, and Google Workspace while managing customer interactions, documenting cases, coordinating with internal teams, and following issues through resolution.

I also have technical support experience with Conduent and extensive U.S.-based customer service experience through Sutherland Global Services. My experience includes processing purchase orders through the Agfa Graphics account, resolving customer issues, troubleshooting, data entry, quality-focused work, and mentoring new team members.

I have approximately 2.5 years of B2B sales experience and more than 2 years of B2C sales experience. I enjoy understanding customer needs, recommending appropriate solutions, building relationships, and working toward measurable goals.

I’m particularly interested in remote opportunities in customer support, customer success, technical support, e-commerce operations, order management, sales, and customer-facing operations. I’m a fast learner, dependable, adaptable, detail-oriented, and comfortable learning new technologies, systems, and workflows. I enjoy solving problems, taking ownership, and creating positive customer experiences