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Jovan Brenes

@jovanbrenes

Business & Compliance Analyst Sr. at Amazon who automated workflows to cut processing time 40% and case handling time 45%.

Costa Rica

Message

At Amazon Risk Operations, I turn operational problems into requirements, user stories, process maps, and SOPs. I led an automation initiative connecting the compliance team with the software development team, and built workflow automation and data-validation tools that cut processing time by 40% and case handling time by 45%.

Previously, at Bill Gosling, I gathered requirements and supported users of automated Excel/VBA reports for loan tracking and financial risk analysis.

I also built PawStore, a full-stack e-commerce application using React, Python/Flask, PostgreSQL, and Redis.

Experience

Work history, roles, and key accomplishments

Current

Business & Compliance Analyst Sr.

Current

Amazon

Oct 2022 - Present (4 years)

Lead stakeholder interviews and workshops to document requirements, process maps, and SOPs. Led an automation initiative that reduced processing time by 40% and case handling time by 45%.

Stakeholder Interviews Requirements Documentation Process Mapping SOPs User Stories Acceptance Criteria Python Excel VBA PowerApps Power Automate SQL Amazon Redshift Power BI Test Planning Root Cause Analysis Agile Scrum Jira

Credit Analyst (Reporting Tools & Automation)

Bill Gosling

Oct 2021 - Oct 2022 (1 year)

Gathered requirements, documented specifications, and supported end users after deployment of Excel/VBA automated reports. Validated and reconciled customer, loan, and invoice records across multiple internal systems.

Requirements Gathering Documentation Excel VBA Data Validation Reconciliations Root Cause Analysis