Joudi Alakkad
@joudialakkad
Digital Trust and Safety Analyst with expertise in LLM performance.
GermanyWhat I'm looking for
I am a dedicated Digital Trust and Safety Analyst currently working at Telus Digital GmbH in Essen, Germany. My role involves back-office support, administrative tasks, and providing online assistance for various cases while ensuring high-quality standards. I have a strong foundation in software architecture analysis and have developed an Android application that leverages the capabilities of the LLM Gemini.
In my recent projects, I mastered the integration of Retrieval-Augmented Generation (RAG) to enhance LLM performance, comparing various models and improving their effectiveness through rigorous evaluation metrics. My experience extends to cross-model and dataset analysis, which has sharpened my skills in generalization and model assessment.
With a background in computer science from Ruhr Universität Bochum, I have honed my programming skills through internships, including designing custom IDE plugins and implementing features that enhance code quality and developer efficiency. I am fluent in Arabic, German, and English, which allows me to communicate effectively in diverse environments.
Experience
Work history, roles, and key accomplishments
Digital Trust and Safety Analyst
Telus Digital GmbH
Nov 2022 - Present (2 years 8 months)
As a Digital Trust and Safety Analyst, I provided back-office support, managed administrative tasks, and ensured quality standards while offering online assistance for specific cases. I worked on projects involving software architecture analysis and the integration of Retrieval-Augmented Generation to enhance model performance.
Python Intern
Not Specified
During my Python internship, I designed, implemented, and debugged small programs. I gained initial experience with complex libraries and learned to work with documentation and APIs effectively.
HANS Intern
Not Specified
In my HANS internship, I created and enhanced custom IDE plugins in IntelliJ IDEA, focusing on features like code refactoring, error detection, and component visualization to improve developer efficiency.
Education
Degrees, certifications, and relevant coursework
RBRuhr Universität Bochum
Informatics
2022 -
Arab International University
Informatics and Communication Technology
2017 - 2020
Studied Informatics and Communication Technology, gaining foundational knowledge in the field.
KSKarkonoska Akademia Nauk Stosowanyech
Computer Science
2020 - 2020
Participated in an Erasmus+ semester focusing on Computer Science.
Martyr Basil al-Assad
Abitur
2014 - 2017
Completed secondary education with a focus on preparing for higher education.
Alrashid Alsaleh High School
Fachhochschulreife
2013 - 2014
Achieved Fachhochschulreife with qualification, preparing for vocational education.
Ghassan Abboud
2011 - 2013
Completed primary education, laying the groundwork for future academic pursuits.
Grundschule in Damaskus
2005 - 2011
Attended primary school, developing basic educational skills.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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