Josue Guillen
@josueguillen
Account executive and client support professional who turns customer feedback into product-ready solutions.
United StatesWhat I'm looking for
I’m a detail-oriented client support and account executive professional with 5+ years helping customers in fast-paced environments. I’m known for building strong relationships, handling sensitive issues with patience, and consistently delivering timely solutions while protecting brand reputation.
In my account executive roles, I’ve delivered API management solutions to software developers, developed outbound campaigns based on ideal customer personas, and managed lead pipelines and customer records in HubSpot CRM. I also translate customer feedback and user trends into actionable improvements to support product strategy and onboarding.
More recently, I bring the same structured, supportive approach to teaching by managing student records, integrating classroom technology, and providing targeted individualized support tied to IEP goals. Whether supporting clients or students, I focus on clear documentation, team collaboration, and attention to detail to drive measurable outcomes.
Experience
Work history, roles, and key accomplishments
Teacher, 7th Grade
Palermo Union School District
Aug 2024 - Present (2 years)
Cultivated an inclusive classroom culture and managed student records, including grading and attendance, to improve reporting. Created lesson plans and materials, integrated classroom technology, provided individualized support for IEP goals, and aligned curriculum across departments.
Account Executive
WireMock.io
Oct 2022 - May 2024 (1 year 7 months)
Delivered an API management solution to software developers and built outbound campaigns based on ideal customer personas to generate qualified opportunities. Created internal and customer-facing documentation to improve onboarding and managed lead pipelines and customer records in HubSpot CRM to forecast and strategize.
Account Executive
ClockShark, LLC
Jan 2020 - Oct 2022 (2 years 9 months)
Managed and prioritized client onboarding requests and scheduled product walkthroughs. Collaborated with support and engineering to manage customer experience, increased retention for Spanish-speaking accounts using tailored video tutorials and support guides, and maintained the company’s CRM to track support requests, unresolved tickets, and follow-ups.
Education
Degrees, certifications, and relevant coursework
California State University, Chico
Bachelor of Science in Business Administration, Business Administration
Earned a Bachelor of Science in Business Administration from California State University, Chico, completed in May 2020.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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