Open to opportunities

Josiah Ryan Ofosuhene

@josiahryanofosuhene1

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Customer success and data operations professional driving outcomes.

Ghana

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What I'm looking for

I seek a role where I can combine customer success and data operations, work with collaborative teams, use CRM and data to improve outcomes, and grow into broader operational or technical responsibilities.

I am a customer success and data operations associate with over four years of experience supporting clients across digital platforms, combining client communication, CRM proficiency, and data analysis to improve service delivery.

At Kidok Business Consult I deliver digital assistance to 200+ clients, log and analyze interactions with CRM tools, and resolve 95% of customer inquiries within 24 hours, contributing to measurable satisfaction improvements.

I have hands-on experience in data annotation and quality assurance, having labeled 1,500+ text, video, and image data points with a 98% accuracy rate, while streamlining workflows and reducing review time.

I also bring program administration and educational support experience—running virtual sessions, coordinating instructors, and developing digital training materials that reduced repeated support requests—demonstrating a blend of technical capability and user-focused service.

Experience

Work history, roles, and key accomplishments

Current

Digital Solutions Associate

Current

Kidok Business Consult

Jan 2023 - Present (2 years 9 months)

Delivered digital assistance to 200+ clients via email and social platforms, logged and analyzed CRM interactions to identify trends, and resolved 95% of customer inquiries within 24 hours to boost satisfaction.

Customer Support CRM Data Analysis Ticketing Systems Reporting Cross Functional Collaboration Client Communication

Teaching & Digital Support Asst

White Dove School

Jan 2021 - Dec 2022 (1 year 11 months)

Taught weekly lessons for 40+ students, provided LMS onboarding and troubleshooting for 300+ users, developed digital training materials that reduced repeat support requests by 20%, and integrated tech tools to enhance engagement.

LMS Support Onboarding Troubleshooting Educational Technology

Data Annotator

Danova Analytics

Jan 2024 - Present (1 year 9 months)

Annotated and labeled 1,500+ text, video, and image data points for AI/ML training, performed QA to achieve a 98% accuracy rate, and streamlined workflows to reduce review time by 15%.

Data Annotation QA Labeling Tools Workflow Optimization Attention To Detail

Digital Program Administrator

The Educational Equality Institute

Jan 2023 - Present (2 years 9 months)

Reached 700+ international students through CRM outreach and digital campaigns, coordinated schedules for 5 instructors across 4 programs, and led virtual sessions while resolving technical issues in real time.

Scheduling Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

AltSchool Africa

Professional Diploma, Backend Engineering

Completed a Professional Diploma in Backend Engineering at AltSchool Africa in June 2023 focusing on backend development principles and practical engineering skills.