Joshua Kinika

I’m a results-driven Business Development and Sales professional with 6 years of experience in banking, focused on client acquisition, lead generation, and relationship management. I consistently identify business opportunities, build long-term client relationships, and drive sales growth.

In my current role as a Business Development & Operations Manager, I manage daily operations, customer service, and relationship management while developing acquisition and retention strategies. I execute sales, marketing, and business growth initiatives, maintain operational documentation, and build repeat business through strong customer relationships.

Previously at Access Bank PLC, I acquired and onboarded over 50 new customers monthly through prospecting and relationship-building. I managed SME and retail portfolios, activated digital banking solutions, reactivated dormant accounts through targeted outreach, and used CRM systems to track interactions, opportunities, and sales activities.

Earlier, as a Financial Analyst at AMPG Microfinance Limited, I supported business decisions with financial and customer data analysis and maintained accurate reporting and records. I’m confident combining customer engagement, CRM discipline, and market research to improve satisfaction, retention, and revenue outcomes.