At Manchester School District, I administered Google Workspace account lifecycle, access, Chrome policies, and device-management workflows for approximately 15,000 users. I also handled around 300 Freshdesk tickets per month across endpoint, identity, application, and infrastructure issues.
I built a Google Sheets and Apps Script inventory-control workflow with validation and exception reporting. It helped make reconciliation repeatable and reviewable, and I corrected 250+ discrepancies in the official ECF inventory record.
I designed an API-enabled synchronization workflow between Chromebook repair tracking and Freshdesk, with approval gating so replies, notes, and status changes could be reviewed before release. I also built and operationalized Webex Auto-Attendant Manager v2 across 21 locations, supporting English and Spanish routing.
Before moving into IT operations, I managed residential installation projects at Advanced Spa and Pool, coordinating customers, schedules, subcontractors, and material logistics. Earlier, at St. Mary's Bank, I managed escrow servicing for approximately 3,500 mortgage accounts and wrote procedural documentation.
