Looking for a job

Joshua Ford

@joshuaford

Message

I build scalable, compliant IT organizations that improve operations, security, and customer experience.

United States

Message

What I'm looking for

I'm looking to lead business-aligned IT transformation, building scalable IT operating models, mature governance, automation, and resilient service delivery that strengthen performance and sustainable growth.

At Snyk, I led global IT across infrastructure, governance, compliance, identity and access management, service delivery, automation, and vendor management. I built a governance operating model supporting SOC 2, ISO 27001, ITGC/SOX, and FedRAMP, producing zero audit findings.

I improve operational performance through practical automation and scalable service models. I reduced Help Desk demand by 55% through AI chatbot capabilities and automated requests, and raised endpoint OS compliance from 60% to 95% without additional technology spend.

Previously, I led Systems Engineering at Bullhorn and Technical Operations at Upserve, where I cut incident response time by more than 50%, achieved 100% patching compliance, and raised customer satisfaction from 69% to 89%.

Experience

Work history, roles, and key accomplishments

Director, Information Technology

Snyk

Sep 2022 - Jul 2026 (3 years 10 months)

Led IT organization supporting global business operations through infrastructure, governance, compliance, identity and access management, service delivery, automation, vendor management, and initiatives. Partnered with executive leadership to mature enterprise capabilities, strengthen security posture, and align strategy with business objectives.

IT Governance SOC2 ISO 27001 ITGC FedRAMP IAM Okta Jira Slack Workato AI Chatbots Automation Endpoint management MDM Patch Management

Senior Manager, Systems Engineering

Bullhorn

Nov 2019 - Aug 2022 (2 years 9 months)

Drove global Systems Engineering function supporting enterprise infrastructure, high availability, deployment, change, incident, problem, and event management across hybrid cloud and colocation environments. Collaborated with Engineering, Information Security, Professional Services, and Support organizations to deliver day-to-day operations and continual service improvements.

Systems Engineering Incident Management Problem Management Change Management Patch Management Automation Hybrid cloud Co Location Follow The Sun On Call Management

Director, Technical Operations

Upserve

Nov 2016 - Nov 2019 (3 years)

Directed Technical Operations and Tier 3 Support for PCI-compliant restaurant technology platform, leading service delivery, escalation, support modernization, and cross-functional initiatives supporting customer experience and operational readiness.