Joshua Diaz

Streamlined patient appointment scheduling by implementing a multi-line phone system and managing a daily call volume of 100+ inquiries. Possessed excellent customer service skills working directly and indirectly with patients to schedule, reschedule, and cancel appointments for multiple providers within various specialties.

Stocked shelves and ensured timely replenishment. Unloaded truck shipments without a safety violation and conducted inventories and counts, allowing for the timely delivery of needed products.

Managed thousands of male and female inmates, providing supervision commensurate with their level of risk. Oversaw housing areas, enforced rules and sanitation standards, and transported multiple detainees using approved restraints and following procedures.

Evaluated reports, interviews, and correspondence to determine inmate's classification status. Interviewed inmates, listening carefully, and monitoring body language to prepare progress reports.

Managed thousands of male and female inmates, providing supervision commensurate with their level of risk. Oversaw housing areas, enforced rules and sanitation standards, and transported multiple detainees using approved restraints and following procedures.

Protected thousands of Naval assets and personnel utilizing force protection measures. Supervised entry control points to ensure no unauthorized entry or exit from Naval bases.

Grade: 3.83

Activities and societies: President (2017-2018) of Únete Hispanic and Latino Club; Member, Phi Theta Kappa Honor Society International; Member, Golden Key International Honor Society.

Pursuing a Bachelor of Applied Sciences in Supervision & Management and Public Administration, maintaining a 3.83 GPA.

Grade: 3.48

Earned an Associate of Liberal Arts degree with a 3.48 GPA.

Completed high school education and received a Standard High School Diploma.