Open to opportunities

Joshua Beyioku

@joshuabeyioku

Message

I retain client accounts and resolve technical issues through empathetic, SLA-compliant customer support.

Nigeria

Message

What I'm looking for

I'm looking for a dynamic Customer Support or Call Centre role where I can resolve client issues, improve retention, maintain SLA standards, and help customers confidently use products and services.

At CM Trading, I manage and retain 50–70+ client accounts daily, resolving account and technical issues through phone and email while maintaining accurate Antelope CRM records and SLA-compliant response times.

I de-escalate high-risk concerns with active listening and tailored risk-management plans, onboard clients on platform tools, and collaborate with compliance, finance, and technical support to resolve escalated cases quickly.

Previously, I supervised customer service and logistics at Fruity Life Enterprise, improving order tracking and inventory record-keeping with Excel while mentoring junior staff. My experience also includes patient one-on-one support, digital record management, and clear communication as a classroom teacher.

Experience

Work history, roles, and key accomplishments

Current

Retention and Customer Support Officer

Current

CM Trading

Apr 2025 - Present (1 year 7 months)

Managed and retained a portfolio of 50-70+ client accounts daily using Antelope CRM, ensuring SLA compliance and First Contact Resolution. De-escalated high-risk client concerns and collaborated with cross-functional teams to resolve escalated cases.

Antelope CRM First Contact Resolutions Active Listening De escalation SLA Customer Retention Cross Functional Collaboration

Customer Service and Logistics Supervisor

Fruity Life Enterprise

Feb 2023 - Apr 2025 (2 years 2 months)

Resolved customer complaints and inquiries across phone and in-person channels, ensuring high satisfaction and swift issue turnaround. Processed and tracked orders end-to-end, optimized inventory with Excel, and trained junior staff.

Customer Service Order Processing Inventory Management Excel Training

Classroom Teacher (NYSC)

Wis-Joe Academy

Nov 2020 - Oct 2021 (11 months)

Cultivated strong rapport with students through active listening and patient communication, fostering a positive learning environment. Maintained accurate digital records of student progress and provided tailored one-on-one support.

Active Listening Record keeping Student Assessment