Joshua Ard

Validated sentencing commitment documents by verifying sentencing rules, jail time credit calculations, and release dates. Coordinated with public defenders, state attorneys, sheriffs, and court clerks to correct errors, and updated inmate sentence details and identifiers in OBIS/Offender systems for accuracy.

Supervised 6 direct reports while supporting federal and state audits, preparing materials, and granting auditor system access. Managed IT system enhancement projects and production support, triaging incident inventory reports, safeguarding federal tax/SSN data, and delivering status reports to management and stakeholders.

Led a front-line team of 14 direct reports by coordinating daily operations to meet operational benchmarks and conducting regular coaching and one-on-ones. Drove hiring and performance management, issued HR-aligned corrective actions, and used MS Excel/Word data analysis to produce reports and identify process improvement opportunities.

Analyzed program errors to identify root causes of system anomalies and managed task distribution to system developers via the Cherwell database. Monitored CAMS CRM and related programs to locate errors, created and maintained procedure/job aids, and collaborated with developers and stakeholders to resolve issues and meet deadlines.

Coordinated daily workloads and task assignments based on volume and priorities, monitored work logs to catch errors, and coached and mentored team performance. Reviewed court orders and dissolution of marriage documents for prohibited enforcement actions and supported planning meetings, workflow management, and performance goal setting.

Directed a team by assigning daily tasks based on workload and monitoring teammate assignments for completeness and accuracy. Disseminated region request data statewide using MS Excel, supported hiring panel activities, monitored Child Support Automated Management System (CAMS) outputs, and facilitated meetings to communicate unit processes.

Interpreted and applied state law to child support cases, providing timely guidance to customers via phone and web chat. Reviewed cases efficiently, de-escalated agitated interactions using conflict-resolution techniques, and delivered policy/procedure information with professionalism.

Created social media content to advertise the business and supported day-to-day operations. Assisted with employee hiring and onboarding and helped manage ongoing work tasks for the team.

Performed inventory counts and maintained accurate cash levels in the register. Provided customer service regarding products and issues and supported daily retail operations.

Grade: 3.23

Activities and societies: Graduated with honors; two-time President’s List inductee; Dean’s List.

Earned an Associate of Arts degree from Tallahassee State College, graduating May 2011 with a 3.23 GPA and honors.