Jason Marmolejos
@jasonmarmolejos
I lead customer and technical support teams to improve service quality and user satisfaction.
Dominican RepublicWhat I'm looking for
I've led customer and technical support operations at Deel, ModSquad, and Outplex, supporting users with platform inquiries, troubleshooting accounts, payments, and withdrawal methods. At Deel, I supervised shift operations, monitored service quality, coached team members, and managed attendance and time-off requests through platform tools.
I've built experience in gaming technical support, chat, email, ticket, and call center environments. I focus on solving problems, developing team skills, reporting project progress, and maintaining customer satisfaction.
Experience
Work history, roles, and key accomplishments
Team Lead Operations Customer Support Specialist Supervisor Quality Analyst
Jan 2024 - Dec 2024 (11 months)
Provided technical support and customer service, troubleshooting platform issues and handling client payments and withdrawal methods.
Education
Degrees, certifications, and relevant coursework
Universidad Del Caribe
Bachelor's degree, Business Administration
Grade: 90
Pursuing a Bachelor's degree in Business Administration at Universidad Del Caribe in the Dominican Republic, with a GPA of 90.
Colegio Decroly
High School Diploma, General Studies
Completed high school education at Colegio Decroly in the Dominican Republic in 2009.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
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