joseph omondi

Conducted digital sweeps to identify brand impersonation, phishing, and reputation threats. Helped protect high-profile clients by analyzing content across web platforms and reporting malicious entities. Supported global brand safety efforts in a fast-paced, remote work environment.

Trained in CRM platforms and support workflows. Responded to mock customer queries and learned escalation procedures.

Monitored real-time alerts and logs to detect threats and suspicious activities. Contributed to incident response by identifying patterns of compromise across endpoints and network assets. Helped prevent attacks by escalating potential breaches and suspicious behaviors to Tier 2 analysts.

Reviewed and validated labeled datasets used for machine learning model training. Pitched product capabilities to clients during onboarding and provided technical guidance. Balanced quality assurance with client-facing responsibilities — strengthening both analytical and soft skills.

Assisted clients with internet browsing, document editing, and basic IT troubleshooting. Maintained network and system functionality — early exposure to endpoint management.

Trained in customer service workflows, CRM tools, ticketing systems, and professional communication.

Covered topics such as threat intelligence, malware analysis, vulnerability assessment, and secure networking. Participated in practical exercises simulating real-world cyber threats and incident response scenarios.

Learned practical cybersecurity concepts including network security, malware, Linux command line, and basic incident response. Completed hands-on labs covering common attack vectors and defense techniques.

Gained foundational knowledge in computer systems, digital communication, and online research.

Completed secondary education and obtained the Kenya Certificate of Secondary Education.

Completed primary education.