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Malcolm Mungai

@malcolmmungai1

Cybersecurity analyst practicing threat detection and malware investigation in security labs, with Python-based incident analysis.

Kenya

Message

In my security labs, I’ve investigated simulated malware and phishing activity in isolated Windows and Kali environments, extracting indicators of compromise and examining attacker behavior.

I’ve also configured Windows Server Active Directory environments and analyzed network traffic with Wireshark and Nmap. At Micro.ai, I evaluated technical dataset inputs for AI model tuning, and I’m pursuing a B.Sc. in Cybersecurity and Digital Forensics at the Open University of Kenya.

Experience

Work history, roles, and key accomplishments

Travel & Customer Operations Specialist

ASAP Tickets

Oct 2024 - May 2025 (7 months)

Handled high-volume customer transaction systems, investigating account anomalies and root causes under tight SLAs. Documented technical resolutions clearly, maintaining high standards for compliance, precision, and data security.

Customer Transactions Anomaly Investigations Root Cause Analysis SLA Management Technical Documentation Compliance Data Security

AI & Data Operations Specialist

Micro.ai

Jan 2026 - Present (9 months)

Evaluated high-density technical dataset inputs for AI model tuning, ensuring rigorous precision, pattern fidelity, and process adherence. Applied systematic analytical reasoning to resolve data discrepancies in fast-paced operational workflows.

Data Analysis AI Tuning Pattern Recognition Process Adherence Analytical reasoning

Digital Operations Specialist

OOJO.com

Jan 2025 - Present (1 year 9 months)

Managed real-time digital system workflows requiring exact data verification, system log review, and rapid resolution of operational issues. Maintained strict adherence to data protection standards while handling sensitive transaction data and platform credentials.

Data Verification System Logs Operational Issue Resolution Data Protection Sensitive Data Handling

Education

Degrees, certifications, and relevant coursework

Open University of Kenya

Bachelor of Science, Cybersecurity and Digital Forensics

Currently pursuing a Bachelor of Science in Cybersecurity and Digital Forensics, focusing on network security architecture, digital forensics investigations, information security governance, cryptography, and systems audit.