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joseph irele

@josephirele

Client Support Officer at LAPO Microfinance Bank handling customer enquiries, loan records, and overdue-account follow-up.

Nigeria

Message

What I'm looking for

I'm seeking remote opportunities in customer support, fintech operations, client success, administrative support, or data entry.

At LAPO Microfinance Bank, I serve as a first point of contact for customers, explain products and registration requirements, and maintain accurate customer records.

I also record loan or funds disbursements and follow up on overdue accounts and outstanding records. Earlier, as a Customer Service Assistant at Bintaliya First Foundation, I assisted customers, updated records, and confirmed cash transactions and direct transfers.

Experience

Work history, roles, and key accomplishments

Current

Client Support Officer

Current

LAPO Microfinance Bank

Aug 2021 - Present (5 years 3 months)

Serve as a professional first point of contact for customers and clients. Explain products, registration processes, and required forms, and maintain accurate customer documentation and records.

Customer Service Customer Relationship Management Documentation Data Accuracy Loan Disbursement Overdue payment follow up Communication Skills Problem Solving

Customer Service Assistant

Bintaliya First Foundation

May 2020 - Sep 2020 (4 months)

Welcomed and assisted customers, providing clear information about products and procedures. Updated records for new and existing customers and supported accurate filing.

Customer Service Record keeping Data Entry Cash Handling Communication Skills

Class Teacher (NYSC)

Government Secondary School, Romi

Aug 2019 - Jul 2020 (11 months)

Helped improve SS2 students' academic performance by 72% after the first two terms. Organised study groups and introduced a filing and indexing system for easier record access.

Teaching Communication Skills Organization Record keeping Study Group Facilitation