Josephine Sagina
@josephinesagina
I monitor live logistics operations and resolve high-volume customer issues.
KenyaWhat I'm looking for
At Glovo, I monitor live delivery operations, manage fleet capacity, coordinate with couriers, and use real-time data to identify delays and improve order fulfillment.
Previously, I supported customers at Magic Slots Limited and CCI Kenya across calls, email, chat, and social media. I've resolved complaints, maintained accurate interaction records, escalated complex cases, and followed up to ensure resolution.
I'm comfortable working under pressure in shift-based environments, using CRM tools, Excel, Google Sheets, and operational systems to maintain service quality.
Experience
Work history, roles, and key accomplishments
Monitored and managed real-time operations to ensure efficient service delivery and user satisfaction. Coordinated with couriers and support teams to resolve live delivery issues and optimize order fulfillment.
Customer Service Representative
Magic Slots Limited
Feb 2023 - Nov 2024 (1 year 9 months)
Handled customer inquiries via calls, email, chat, and social media platforms. Maintained accurate records and resolved complaints efficiently using CRM and support tools.
Customer Service Representative
CCI Kenya
Feb 2018 - Feb 2023 (5 years)
Answered high volumes of inbound calls and responded to customer emails. Resolved complaints, processed orders, and documented interactions according to company procedures.
Education
Degrees, certifications, and relevant coursework
Sigalagala National Polytechnic
Diploma, Information Studies
2015 - 2016
Diploma in Information Studies from Sigalagala National Polytechnic from 2015 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Josephine?
You can contact Josephine and 90k+ other talented remote workers on Himalayas.
Message JosephineGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
