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@elizabethwyman
Results-oriented healthcare operations leader specializing in provider enrollment, revenue cycle, and claims resolution.
I am a healthcare operations leader with 13 years of experience in provider enrollment, revenue cycle management, claims resolution, vendor oversight, and client service delivery. I lead cross-functional teams to improve operational efficiency, reduce denials, and drive measurable KPIs.
At athenahealth I managed revenue cycle and denials teams, supervised RCM staff, and partnered with stakeholders to improve Days in A/R, denial rates, and appeal success. In my current role as Client Delivery Manager at Connective Health, I oversee end-to-end claims resolution, implement corrective action plans, and align onshore and offshore teams to meet performance targets.
I use data-driven analysis to identify trends, implement process optimizations, and ensure compliance with payer and federal requirements. I am committed to strong client relationships, operational accuracy, and continuous improvement in healthcare services and technology.
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Work history, roles, and key accomplishments
Connective Health
Aug 2023 - Present (2 years 3 months)
Oversee end-to-end claims resolution, implement KPI-driven improvements, and collaborate with onshore/offshore teams to reduce denials and improve first-pass resolution and client satisfaction.
Led revenue cycle operations and a team of 5 RCM professionals to improve Days in A/R and reduce denials through KPI monitoring, vendor management, and compliance initiatives.
Managed denials team for complex, high-volume claim appeals, led root-cause analysis and cross-functional initiatives to improve appeal success rates and reduce write-offs.
Managed enterprise credentialing client relationships, resolved escalations, and implemented operational process improvements with credentialing teams and stakeholders.
Degrees, certifications, and relevant coursework
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