Joseph Heeke

- Executed full end-to-end arrival, orientation, housing, and travel logistics for groups of 20+ international university students and faculty in Madrid.
- Served as the sole 24/7 escalation point for real-time problem resolution, crisis management, and participant well-being.
- Managed cross-functional coordination between university faculty, off-site program leadership, and local Spanish vendors

- Executed high-precision content operations across 3 enterprise accounts, delivering copywriting, translation (ES-EN), and editorial materials under strict brand compliance and tight deadlines.
- Maintained strict quality benchmarks across 40+ deliverables, securing a 97% "To or Above Standard" compliance rating and minimizing revision cycles.
- Managed multi-format digital assets, ensuring accur

- Managed remote educational operations for a roster of 30+ professional students, coordinating schedules, digital curricula, and progress tracking via WhatsApp and online channels.
- Maintained a 95%+ client satisfaction rate through consistent communication, reliability, and structured delivery of remote learning modules.
- Adapted instructional frameworks to fit individual professional goals, h

- Managed operations for a 25+ member global AI data squad, acting as the primary liaison between project leadership and agents to track performance trends and ensure project success.
- Tracked and reported comprehensive performance metrics, maintaining data hygiene and communicating insights to both agents and leadership.
- Spearheaded onboarding and support frameworks, providing direct guidance

- Audited high-volume LLM training data and directly edited agent output to ensure rigorous adherence to enterprise quality and accuracy benchmarks.
- Identified recurring error patterns to inform the development of targeted training materials and operational process improvements.
- Fostered a culture of continuous learning by leading interactive Q&A sessions and providing direct, constructive fee

- Drove development of generative Large Language Models by combining advanced data annotation, human expertise, and strict alignment with client values.
- Collaborated cross-functionally with data scientists, engineers, and project managers to align on quality targets and troubleshoot workflow priorities.
- Monitored model performance metrics and delivered actionable insights to drive ongoing opti

- Managed full-lifecycle client operations and administration, handling scheduling, billing, and parent communication for a roster of individual international students entirely independently.
- Executed dynamic curriculum planning, continuously adapting remote learning structures to match individual student needs and cultural/linguistic barriers via video conferencing software.
- Maintained strong

- Served as primary point of contact and client manager for high-level professional clients (actors, lawyers, executives), leading client onboarding and designing individualized coaching plans from day one.
- Standardized company-wide resources, developing specialized practice materials that were adopted and used across the organization by other coaches.
- Managed complex scheduling and operationa

- Delivered structured remote education to a wide range of young learners to the high standards of a recognized ed-tech company.
- Adapted standardized company curricula on the fly to meet individual student learning styles and maintain high engagement in a fast-paced virtual environment.
- Built strong interpersonal and communication networks to keep young international students focused and engag

- Provided cross-functional instructional support across 7 distinct subjects (including History, Technology, and Sciences) and 6 grade levels, adapting content to the pedagogical styles of multiple lead teachers.
- Drove end-to-end program execution for high-profile school initiatives, independently leading the Model UN project and English-language debate teams from initial curriculum design to fi

Apr 2026 · Expires May 2028