Joseph Ehidiamen

Handled high-volume patient calls, scheduled appointments, verified insurance eligibility, and managed referrals and lab results within EHR systems while maintaining HIPAA compliance.

Managed end-to-end revenue cycle operations for a multi-specialty practice, including charge entry, claims submission, payment posting, denial management, and insurance verification.

Conducted outbound and inbound communications with prospective clients, maintained CRM records, and delivered remote advisory support via calls and emails.

Supervised daily operations and staff performance, ensuring consistent service delivery and training team members to meet customer service standards.

Led remote teams and coordinated daily operational activities while supporting business growth and process improvement initiatives.

Supported office administration and data management, maintaining accurate client and student records.

Managed outsourced teams across Nigeria and Ghana, achieved over 70% recovery on assigned portfolios, and developed operational processes later adopted nationwide.

Processed receivables and payables accurately and on time, followed up on outstanding balances, and reconciled accounts.

Pursued a Bachelor of Science in Education with a focus on Educational Management.

Completed the West African Senior School Certificate (WASSCE).

Completed a Virtual Assistant certification program.

Completed a certification in Revenue Cycle Management in Healthcare.

Completed a certification in Data Analytics with Professional Development Skills for the Digital Age.

Completed the Google Digital Garage certification in Digital Skills.