Joseph Azenga

Lead operational execution for a cooperative intelligence platform, connecting product development with the needs of cooperatives, institutions, and development partners. Coordinate leadership, technical, communications, and external stakeholders, including strategic engagement with ICA Africa.

Translate product strategy, operational priorities, and market feedback into practical delivery plans for an AI-enabled healthcare staffing platform. Coordinate product, operations, staffing, compliance, and customer teams; develop and test workflows for credentialing, shift fulfilment, facility onboarding, and service delivery.

Report to the CEO and U.S. headquarters while leading ten operational domains across Staffing, Recruiting, Compliance, Operations, and Administration, with 11 direct reports. Restructured company operations to improve cost efficiency by 28% and implemented KPI and OKR-based performance frameworks.

Provide systems advisory, operational technology support, and AI-assisted digital solutions for SME clients.

Developed and facilitated Pediatric Emergencies and Universal Health Coverage modules for EMT certificate and upgrade courses.

Aligned company strategy with international workforce opportunities, expanding market presence across four regions and growing the revenue pipeline by 42%. Worked across Operations and Customer Success to translate executive-level client requirements into deliverable service models.

Connected company objectives to daily execution across HR, finance, compliance, and core operations; managed the employee lifecycle from hiring through performance reviews. Reduced administrative bottlenecks by 35% and redesigned payroll processes to reach 98% accuracy.

Provided financial planning services.

Built the operating frameworks that moved the company from early-stage activity to structured, process-driven operations. Reduced operating costs by 20% through financial and process controls without disrupting service delivery.

Designed a scalable inventory system that reduced stock shortages by 19% and improved fulfilment accuracy across product lines. Reorganized routes and warehousing to complete 200+ monthly shipments with minimal delays.

Executed marketing activities for the company.

Provided audio visual technical support.

Operated camera and lighting equipment for the project.

Directed operations for the entertainment company.

Certification in Augmented Thinking: Leading with AI (Cohort 6) from Customer Relationship Management, AQ Skills, completed in 2023.

Bachelor of Business Administration degree from Africa International University, completed in 2021.

Certification in Fundamentals of Digital Marketing from Grow with Google Africa, completed in 2021.

Certification in Personal Finance & Investing from Abojani, completed in 2021.

Diploma in Business Information Technology from Jomo Kenyatta University of Agriculture and Technology, completed in 2017.