Alex Gichuru

1. Specialising in ISO 27001 and AI Governance implementation consulting — helping organisations build audit-ready security frameworks and responsible AI policies aligned with the EU AI Act and GDPR.
2. Advising C-suite leaders on digital and IT strategy, translating compliance and technology challenges into board-level roadmaps that reduce risk and drive sustainable growth.
3. Leading end-to-end

1. Strategic Account Oversight: Lead long-term planning and operational governance for client portfolios, ensuring retention and sustainable growth.
2. Operational Excellence: Drive high-quality service delivery, proactively managing risks and maintaining all accounts at top performance levels.
3. Leadership in Governance: Represent leadership in key client engagements, including QBRs, and collabo

1. Proven leader in driving end-to-end business operations for Coresys Solutions Limited, specializing in IT, cloud solutions, and data analytics services.
2. Expertise in delivering operational excellence, optimizing workflows across chatbot development, cloud implementations, IT support, and digital marketing solutions.
3. Led strategic initiatives as an AWS Advanced Tier Services Partner, ensur

1. I proactively identified, defined and solved the most complex problems that impacted the direction of DDD Africa
2. I demonstrated a broad understanding of the different systems, solutions, and operational practices required to serve clients out of DDD Africa.
3. I provided continuous hands-on monitoring, measurement, trend analysis, and improvement on internal and external performance metrics

1. I prepared and maintained an up-to-date operations strategic plan that captured the company’s strategy to deliver operational excellence across the entire service delivery and dealt with known, anticipated, and unknown business needs, which were reviewed quarterly with Executive Leadership Team (ELT)
2. I developed performance metrics to measure team performance and provided quarterly reviews t

1. I managed every aspect of our newly expanding operation
2. I assembled a team of highly skilled and experienced individuals who were perfectly suited for the roles
3. I negotiated with vendors and service providers needed for production
4. I collaborated with local businesses to acquire all necessary resources and services
5. I conducted extensive research regarding the market and learned every

1. I oversaw the strategic and operational delivery activity of Samasource Uganda Operations.
2. I developed and implemented business strategies, plans and procedures.
3. I set comprehensive goals for performance and growth for Samasource Uganda Limited.
4. I motivated employees to encourage maximum performance and meet production & delivery targets.
5. I maintained and built trusted relationships

1. I spearheaded the successful completion of the project, delivering within budget, on time, and exceeding customer expectations.
2. I managed and led the team to deliver products/services effectively.  
3. I worked closely with clients to understand requirements, scope and quality expectations.
4. I worked closely with all departments to ensure the successful delivery of project solutions to ou

1. I delivered high-quality work to the customer 95% of the time
2. I finished projects on time 95% of the time
3. I consistently exceeded productivity goals, generating an average of $6 per hour in revenue.
4. I increased revenue for the service line by over 2x in 18 months.

1. I ensured each project manager had a project site on the e-Momentum Intranet; to update all project information/documentation as required for the successful completion of the assignment
2. I worked closely with the project team and deployment specialists to execute assigned projects efficiently and effectively
3. I reviewed the project risks with the project managers to assist in the pre-sales

1. I was responsible for interpreting, organizing, executing and coordinating assignments
2. I had to understand the overall project objectives to meet the department's objectives
3. I defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
4. I developed full-scale project plans and associated communications documents.
5

1. Working in conjunction with the Kenya Airways departments that are customer facing i.e. Commercial, Ground Services and Flight Operations, we came up with a strategy on the use of short message service(SMS) to communicate and carry out commerce with external Kenya Airways Customers. We did the same with departments that have internal staff who are not based in the office.
2. We developed a str

1. I sold Acer Products to resellers and liaised with the Acer Country Office
2. I provided support by responding to follow-up questions about technical issues.
3. I ordered goods from the Dubai office and liaised with the CIC department to oversee the delivery of the said goods.
4. I organized marketing merchandise for any reseller who would have liked to bundle this with their product.
5. I sco

I tutored the following courses:

1. Diploma in Information Technology - ICM
2. Diploma in Information Technology – KNEC
3. Diploma In Information Technology – IMIS
4. Certificate In Information Technology – ICM
5. User Support and Compliance - ICDL

Issued Jul 2026 · Expires Aug 2027

Issued Jul 2024 · Expired Jul 2026

Issued Apr 2024 · Expired Apr 2025