joseph atori

I am a dedicated call center professional with over five years' experience providing high-quality customer support in fast-paced environments. I consistently maintained a 90–95% satisfaction rating while managing large volumes of inbound and outbound calls.

My background includes complaint resolution, CRM proficiency (Zendesk, Freshdesk, Salesforce), upselling, and training new staff, with measurable results such as reducing repeat calls by 30%. I thrive on achieving first-call resolution and meeting performance targets.

I bring strong communication, telephone etiquette, time management, and teamwork skills, and I am adaptable to night shifts, weekends, or remote work to support business needs.