Open to opportunities

joseph atori

@josephatori

Message

Experienced call center agent delivering high customer satisfaction through empathetic support.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can apply CRM expertise, resolve complex issues, mentor teams, and drive high satisfaction in a collaborative environment.

I am a dedicated call center professional with over five years' experience providing high-quality customer support in fast-paced environments. I consistently maintained a 90–95% satisfaction rating while managing large volumes of inbound and outbound calls.

My background includes complaint resolution, CRM proficiency (Zendesk, Freshdesk, Salesforce), upselling, and training new staff, with measurable results such as reducing repeat calls by 30%. I thrive on achieving first-call resolution and meeting performance targets.

I bring strong communication, telephone etiquette, time management, and teamwork skills, and I am adaptable to night shifts, weekends, or remote work to support business needs.

Experience

Work history, roles, and key accomplishments

Senior Call Center Agent

Teleperformance

Jan 2022 - Mar 2025 (3 years 2 months)

Managed high volumes of inbound calls while maintaining a 90–95% customer satisfaction rating and reduced repeat calls by 30% through efficient complaint resolution and mentoring new staff.

Inbound Zendesk Freshdesk Salesforce Coaching Customer Satisfaction Upselling

Call Center Customer Support

Callindo

Jun 2019 - Dec 2021 (2 years 6 months)

Handled customer inquiries, billing and technical support, met first-call resolution and handle-time targets, and supported outbound campaigns and escalation documentation.

Customer Support Billing Support Technical Support CRM Call Resolution