Jose Luis User

Lead middle-school classes in a structured, fast-paced environment requiring clear communication, accurate documentation, sound judgment, and consistent follow-through. Translate complex concepts into understandable steps and coach students toward measurable improvement.

Improved academic outcomes by 20% through structured instruction and targeted strategies; reduced behavioral incidents by 30% through consistent management systems. Maintained accurate records and coordinated programs, activities, and projects.

Planned and delivered instruction emphasizing analysis, logic, problem-solving, evaluation, performance tracking, and documentation.

Coordinated operations, logistics, HR support, staff training, customer service, and documentation; implemented systems that improved workflow efficiency.

Managed financial reports, administrative processes, documentation, employee training, and cross-functional coordination using digital tools and structured workflows.

Directed operations, HR, customer service, vendor coordination, marketing, and business administration; developed procedures and systems requiring risk-aware decision-making and organizational discipline.

Safeguarded branch cash and oversaw daily cash movements with strict controls. Supervised staff and daily banking operations in a regulated environment, enforcing process controls and documentation standards.

Performed financial analysis, account and portfolio support, operational processing, and client service in a control-driven financial environment. Maintained accurate records and followed established procedures while handling sensitive financial information.

Completed a 9-course, hands-on, practice-based program covering cybersecurity foundations, risk management, networks, Linux, SQL, and Python automation.

Bachelor of Business Administration in International Business with honors coursework in Finance, Economics, Business Management, and Marketing.

Completed Information Security Awareness training.

Completed Excel Intermediate training.

Completed Crisis Management in Leadership training.

Completed Business Strategy & Decision Tools training.

Completed Customer Service training.